Privacy Policy

Last Updated: December 31, 2024

AI Leverage ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business automation services and visit our website ai-leverage.biz.

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry, company size, business processes, pain points
• Account Credentials: OAuth tokens, API keys for third-party integrations (SAGE, Google Sheets, Slack, etc.)
• Payment Information: Billing address and payment details (processed securely through our payment processor)

1.2 Business Data We Process

To provide automation services, we may process:

• Invoice data (supplier names, amounts, dates, line items)
• Customer/client information from your CRM or database
• Attendance, enrollment, or operational data (childcare centers)
• Tenant, lease, or property information (property management)
• Any other business data necessary for your custom automation workflows

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website and search terms used
• Device information (type, operating system)

2. How We Use Your Information

We use your information to:

• Provide Services: Build, deploy, and maintain your automation systems
• Customer Support: Respond to inquiries, troubleshoot issues, and provide technical support
• Service Improvement: Analyze usage patterns to improve our automation workflows
• Communication: Send service updates, security alerts, and important notices
• Marketing: With your consent, send promotional materials about our services (you can opt-out anytime)
• Legal Compliance: Meet legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist in delivering our services:

• Cloud Hosting: AWS, Google Cloud Platform (data storage and processing)
• Automation Tools: n8n (workflow automation platform)
• OCR Services: Nanonets or Google Document AI (invoice data extraction)
• Payment Processing: Stripe (secure payment handling)
• Communication: Email service providers for transactional emails

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Integration Partners

With your explicit authorization, we connect to third-party platforms you already use:

• SAGE accounting software (via OAuth)
• Google Workspace (Sheets, Gmail)
• Slack (for notifications)
• Other platforms as needed for your automation

You control these integrations and can revoke access at any time.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Protect our legal rights or property
• Prevent fraud or illegal activity
• Protect the safety of our users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email before your information becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Only authorized personnel have access to client data
• OAuth Authentication: We use secure OAuth 2.0 tokens instead of storing passwords
• Regular Audits: We conduct security audits and vulnerability assessments
• Data Minimization: We only collect and retain data necessary for our services

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 12 months after closure
• Business Data: Processed in real-time and typically not stored long-term (unless required for your specific automation)
• Financial Records: Retained for 7 years to comply with Australian tax laws
• Marketing Data: Retained until you opt-out or request deletion

You can request deletion of your data at any time by contacting us at [email protected].

6. Your Privacy Rights

Under Australian privacy law (Privacy Act 1988), you have the following rights:

6.1 Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

6.2 Data Portability

You can request a copy of your data in a machine-readable format.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

6.4 Opt-Out of Marketing

You can unsubscribe from marketing emails using the link in each email or by contacting us.

6.5 Withdraw Consent

Where we rely on your consent to process data, you can withdraw that consent at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our website functionality

You can control cookies through your browser settings. Disabling cookies may limit certain website features.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States (for cloud hosting). We ensure adequate safeguards are in place through:

• Standard contractual clauses with service providers
• Compliance with Australian Privacy Principles
• Data processing agreements with all third-party processors

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC: www.oaic.gov.au
Phone: 1300 363 992